Hertz Investment Group | Hertz Cleveland North Point, LLC — Tenant Services Coordinator Posted 4 years ago

We are looking for a Tenant Services Coordinator to join our property team. This is a great opportunity to join a well-established investment company.

Responsibilities & Job Duties include:

• Management of the front desk – answering phones, greeting visitors, mail, filing, ordering of supplies
• Assists Property Manager with management of service contracts
• Assists security staff and janitorial staff when needed
• Coordinates information flow between security, engineering, and tenant
• Preparation and distribution of monthly tenant billings
• Assist Property Manager on collection efforts for tenant receivables
• Processing of weekly invoices and check distribution
• Management of building ID badges
• Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions
• Coordination of building activity, dock and freight elevator
• Updates tenant contact and warden lists
• Tracking of tenant and vendor certificates of insurance
• Assists in developing, producing and distributing building communications
• Follows-up on daily tenant service requests (e.g. service calls and special service requests)
• Management of conference centers
• Responsible for all typing related to Tenant Services Coordinator’s job, including:  Key transmittal letters; tenant               mailings and notifications (e.g. common area building projects)
• Acts as a team member with all employees of the management staff
• Maintains and updates lease, vendor, accounting and other files
• Carries out other duties as assigned by Senior Property Manager or Property Manager

Knowledge, Skills & Qualifications:

• 2 to 5 year(s) experience
• Microsoft Office programs
• Excellent customer service skills
• Maintains calm demeanor in emergency situations
• Establishes a cooperative working atmosphere among staff
• Relationship Skills – Ability to communicate effectively and professionally in both oral and written reports.  Ability to develop and sustain cooperative working relationships; professional phone manner; mature and self-motivated team player with good conflict-resolution skills; committed to personal growth and integrity aligned with Hertz Investment Group objectives
• Organizational/Multi-Task Skills – Able to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skills – Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change

Company offers competitive salary and full benefits. Please email resume to  Heather Schneider: HSchneider@hertzgroup.com

About Us:

Hertz Investment Group is a leading private equity commercial real estate firm that owns and operates an institutional-quality portfolio of high-performance, high-visibility properties throughout the US. We use our keen, market-driven insights, our vast experience and finely-honed real estate expertise to identify, reposition and market landmark, high-rise properties in cities poised for growth. We also build value by providing unparalleled customer service, incorporating industry-leading innovation and efficiencies into the management and operation of our properties.