BOMA Greater Cleveland — Manager of Member Services Posted 2 months ago
The Manager of Member Services at the Cleveland Association of Building Owners and Managers (BOMA) plays a pivotal role in the growth and success of our organization. This position is responsible for developing and implementing member attraction and retention strategies, major sponsorship programs, and non-dues revenue initiatives. Additionally, the Manager of Member Services will lead efforts to engage with political and government entities, advocating for the interests of BOMA members. If you are a proactive, resourceful, and influential professional with a passion for building strong relationships and making a difference in the real estate industry, we invite you to join our team.
What we can offer you:
- Pay: $45,000-55,000/year, dependent on experience
- Medical, Dental, Vision Insurance
- Retirement Plan
Membership Attraction & Retention – 40%
- Develop recruitment and retention strategies.
- Identify and engage potential members via calls and networking.
- Recruit associate members when space allows.
- Address inquiries promptly.
- Collaborate on retention programs and events.
- Follow up with unpaid members for dues.
- Administer new member orientation.
- Liaise with Membership & Dues and Suburban Section committees.
Sponsorship / Non-Dues Revenue (30%):
- Develop the Annual Partner Program, ensuring financial equity.
- Identify and promote sponsorship opportunities.
- Manage sales and partner relationships.
- Secure event sponsorships and maintain records.
- Boost usage of Group Purchasing Programs and revenue share initiatives.
- Coordinate the annual Vertical Trade Show with the Associate’s Council.
Government Affairs – 30%
- Foster strong relationships with industry groups, government entities, and legislators.
- Manage special projects involving government officials and events.
- Represent BOMA at public meetings and hearings.
- Monitor regulatory and legislative matters with the EVP.
- Lead political actions and grassroots campaigns.
- Draft communications to legislators.
- Coordinate alerts and advocacy efforts.
- Facilitate meetings with key legislators.
- Represent BOMA at the Statehouse and with BOMA Ohio.
- Liaise with the Government Affairs Committee and other member committees on various topics.
- Bachelor's degree preferred.
- 1 year experience in a nonprofit or marketing setting preferred.
- Political focus or political affairs is a strong plus!
- Previous committee or group experience.
- Excellent written, presentation, and verbal communication skills.
- Effective listening and telephone etiquette.
- Ability to handle multiple assignments under high-pressure conditions.
- Strong network-building skills.
- Comfort in a small office setting and a team-oriented attitude.
To apply, send resume to firstname.lastname@example.org with the subject "Manager of Member Services"