BOMA Greater Cleveland — Manager of Member Services Posted 7 months ago

The Manager of Member Services at the Cleveland Association of Building Owners and Managers (BOMA) plays a pivotal role in the growth and success of our organization. This position is responsible for developing and implementing member attraction and retention strategies, major sponsorship programs, and non-dues revenue initiatives. Additionally, the Manager of Member Services will lead efforts to engage with political and government entities, advocating for the interests of BOMA members. If you are a proactive, resourceful, and influential professional with a passion for building strong relationships and making a difference in the real estate industry, we invite you to join our team.

What we can offer you:

  • Pay: $45,000-55,000/year, dependent on experience
  • Medical, Dental, Vision Insurance
  • Retirement Plan
  • PTO


Membership Attraction & Retention – 40%

  • Develop recruitment and retention strategies.
  • Identify and engage potential members via calls and networking.
  • Recruit associate members when space allows.
  • Address inquiries promptly.
  • Collaborate on retention programs and events.
  • Follow up with unpaid members for dues.
  • Administer new member orientation.
  • Liaise with Membership & Dues and Suburban Section committees.

Sponsorship / Non-Dues Revenue (30%):

  • Develop the Annual Partner Program, ensuring financial equity.
  • Identify and promote sponsorship opportunities.
  • Manage sales and partner relationships.
  • Secure event sponsorships and maintain records.
  • Boost usage of Group Purchasing Programs and revenue share initiatives.
  • Coordinate the annual Vertical Trade Show with the Associate’s Council.


Government Affairs – 30%

  • Foster strong relationships with industry groups, government entities, and legislators.
  • Manage special projects involving government officials and events.
  • Represent BOMA at public meetings and hearings.
  • Monitor regulatory and legislative matters with the EVP.
  • Lead political actions and grassroots campaigns.
  • Draft communications to legislators.
  • Coordinate alerts and advocacy efforts.
  • Facilitate meetings with key legislators.
  • Represent BOMA at the Statehouse and with BOMA Ohio.
  • Liaise with the Government Affairs Committee and other member committees on various topics.



  • Bachelor's degree preferred.
  • 1 year experience in a nonprofit or marketing setting preferred.
  • Political focus or political affairs is a strong plus!
  • Previous committee or group experience.
  • Excellent written, presentation, and verbal communication skills.
  • Effective listening and telephone etiquette.
  • Ability to handle multiple assignments under high-pressure conditions.
  • Strong network-building skills.
  • Comfort in a small office setting and a team-oriented attitude.

BOMA Greater Cleveland

Full Time

To Apply

To apply, send resume to with the subject "Manager of Member Services"

Learn more about
becoming a BOMA member.

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