BOMA Greater Cleveland — Manager of Member Services Posted 10 months ago

The Manager of Member Services at the Cleveland Association of Building Owners and Managers (BOMA) plays a pivotal role in the growth and success of our organization. This position is responsible for developing and implementing member attraction and retention strategies, major sponsorship programs, and non-dues revenue initiatives. Additionally, the Manager of Member Services will lead efforts to engage with political and government entities, advocating for the interests of BOMA members. If you are a proactive, resourceful, and influential professional with a passion for building strong relationships and making a difference in the real estate industry, we invite you to join our team.

What we can offer you:

• Pay: $45,000-55,000/year, dependent on experience
• Medical, Dental, Vision Insurance
• Retirement Plan
• PTO

Responsibilities:

Membership Attraction & Retention – 40%

• Develop recruitment and retention strategies.
• Identify and engage potential members via calls and networking.
• Recruit associate members when space allows.
• Address inquiries promptly.
• Collaborate on retention programs and events.
• Follow up with unpaid members for dues.
• Administer new member orientation.
• Liaise with Membership & Dues and Suburban Section committees.

Sponsorship / Non-Dues Revenue (30%):

• Develop the Annual Partner Program, ensuring financial equity.
• Identify and promote sponsorship opportunities.
• Manage sales and partner relationships.
• Secure event sponsorships and maintain records.
• Boost usage of Group Purchasing Programs and revenue share initiatives.
• Coordinate the annual Vertical Trade Show with the Associate’s Council.

Government Affairs – 30%

• Foster strong relationships with industry groups, government entities, and legislators.
• Manage special projects involving government officials and events.
• Represent BOMA at public meetings and hearings.
• Monitor regulatory and legislative matters with the EVP.
• Lead political actions and grassroots campaigns.
• Draft communications to legislators.
• Coordinate alerts and advocacy efforts.
• Facilitate meetings with key legislators.
• Represent BOMA at the Statehouse and with BOMA Ohio.
• Liaise with the Government Affairs Committee and other member committees on various topics.

Qualifications:

• Bachelor's degree preferred.
• 1 year experience in a nonprofit or marketing setting preferred.
• Political focus or political affairs is a strong plus!
• Previous committee or group experience.
• Excellent written, presentation, and verbal communication skills.
• Effective listening and telephone etiquette.
• Ability to handle multiple assignments under high-pressure conditions.
• Strong network-building skills.
• Comfort in a small office setting and a team-oriented attitude.